Exchanges and Returns

  • We accept products for exchange or return that are in brand new, unworn and unaltered condition within 45 days of the original order date.
  • If you purchased products on this website as a consumer [resident in the United Kingdom or in any member state of the European Union], you have the right to cancel your order without giving any reason within 14 calendar days. To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement (e.g. a letter sent by post, fax or e-mail). Please email us at [email protected] to inform us of your wish to cancel the order. For more information please see Your Right of Cancellation below.
  • Shoes and sandals that have been worn outside do not qualify for exchange or return.
  • Naboso sock products only qualify for return if they are new and unworn.
  • Be sure to inspect the product before returning, and include the original packing materials, if possible.
  • We strive to process all exchange/return requests within 10 business days of receipt.

    HOW TO START AN EXCHANGE

    For Exchanges: We provide free exchanges. To start an exchange, first place a new order for the pair you want. Second, proceed to return for your original order using the Returns portal. Make sure to choose “Placed Exchanged Order (Full Refund)” when returning your items. Follow the instructions in the Returns portal on how to return your order.  

    Once we receive your new and unworn pair back, we will refund both the purchase price and shipping cost from your original order.

    ****For items purchased during a sale that is no longer happening, please contact our Customer Happiness team after you’ve placed your new order, so we can issue you a refund to match the original sale price. Please note that the sales price can only be applied to the same style and color you originally purchased.

    If you do not want to place a new order for your return, choose “Sending back for Store Credit” as your return reason in the Returns portal, and follow the instructions to send your shoes back to us for 100% store credit (including shipping). The in-store credit can only be used to purchase items on xeroshoes. Once the store credit is issued, you can use it instantly to purchase your new pair of shoes.

    DAMAGED AND NON-CONFORMING ITEMS

    You have legal rights (free of charge) to be refunded or to claim repair or replacement of, or a price reduction or damages for, or other legal remedies in the event of, non-conforming goods as provided by applicable statutory law. The statutory warranty period (limitation period for warranty claims) for exercising the said legal rights is 24 months from delivery.

    If the item you purchased is damaged or does not conform to your order you may notify us that you reject the articles. Where such damage or non-conformity is obvious/apparent upon delivery, you must notify us within 30 days of delivery. You may request a refund, repair or replacement of the goods.

    Rejected goods including goods returned for repair or replacement must be returned to us. The shipment costs for returns of rejected goods will be reimbursed to you (provided the goods as delivered to you were in fact damaged or non-conforming).

    Where requested, we will refund the purchase price and delivery charges without undue delay and in any event within 14 days of the date on which we determine that you are entitled to a refund.

    If you request the repair or replacement of items and the replacement or repaired article we deliver to you is still non-conforming, you may notify us of your final rejection of the article and request for refund (or if you wish to have a price reduction, where this is possible) – where such non-conformity is obvious/apparent upon delivery you must notify us within 14 days of delivery to you of the repaired or damaged article. You may also send us the non-conforming item (again) for repair or replacement as above.